Return Policy
Return Policy
Thank you for choosing buymo.shop. We are committed to ensuring a satisfying shopping experience. If you are not completely satisfied with your purchase, our Return Policy provides details on returns, exchanges, and refunds.
Returns
You may return most items within 7 days of purchase, provided they are in new, unused condition, with all original packaging intact. Certain items, including personalized products, gift cards, and perishable goods, may not be eligible for returns.
To Initiate a Return:
Contact our customer support team at returns@buymo.shop with your order number and reason for return.
Follow the instructions provided to ship the item back to us.
Refunds
Once we receive your return, we will inspect it to ensure it meets our return criteria. Approved refunds will be processed within 5-7 business days. Please note that:
Refunds will be issued to the original payment method.
Shipping costs are non-refundable, except when the return is due to our error (e.g., defective or incorrect item).
Exchanges
If you need a different size, color, or item, please contact our support team to arrange an exchange. Exchanges must be requested within 14 days of receipt and may be subject to availability.
Non-Returnable Items
Some items are not eligible for return, including:
Gift Cards
Perishable Items (e.g., certain food or skincare products)
Custom or Personalized Items
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of receiving the package. We will provide instructions for returning the item, and a replacement or full refund will be issued.
Return Shipping
Unless the item is damaged or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping service for returns.
Processing Time
Refunds and exchanges are processed within 5 business days of receiving the returned item. You will receive a confirmation email once your return has been processed.
For further assistance, contact us at returns@buymo.shop.
